Terms of Service

Callvonix provides business communications including voice calling, SMS/MMS messaging, voicemail, auto-attendants, and related features delivered over the internet (VoIP). Features vary by plan.

You must be at least 18 and able to form a binding contract. You are responsible for your account credentials and for all activity under your account. Provide accurate information and keep it current.

• Fees are billed in advance on a recurring basis (monthly or annually) through our third-party payment processor.
• Subscriptions auto-renew until cancelled. You may cancel at any time; cancellation takes effect at the end of the current billing period.
• Plans marketed as “unlimited” are subject to our Acceptable Use & Fair Use Policy. Usage beyond the fair-use allowance may incur overage charges at the then-current rates or, for abuse, throttling or suspension.
• Add-on numbers and other add-ons are billed at the rates shown at purchase.
• Except where required by law, fees are non-refundable.
• We may change prices with reasonable notice; changes apply to the next billing period.

VoIP and mobile-app calling have important limitations for emergency (911) calls. The Service may not support 911 in the same way as traditional phone lines, may not transmit your location, and will not function during internet, power, or device outages. Do not rely on the Service as your only means of contacting emergency services. Where E911 is available, you are responsible for keeping your registered service address accurate. You agree to inform users of these limitations.

• You must comply with all applicable laws, including the TCPA, CAN-SPAM, and telemarketing and calling/recording-consent laws.
• You are responsible for obtaining any consents required to record calls and to send SMS/MMS, and for A2P 10DLC brand/campaign registration where required.
• You may not use the Service for unlawful, fraudulent, abusive, or prohibited purposes (see the Acceptable Use Policy).

Phone numbers assigned through the Service are licensed to you for use while your account is active and are not owned by you, except as required by number-portability rules. You may port eligible numbers in or out subject to carrier requirements. Numbers may be reclaimed after account termination or non-payment.

Your use is governed by our Acceptable Use & Fair Use Policy, which is incorporated into these Terms. We may suspend or terminate accounts that violate it.

The Service, including software, branding, and content, is owned by WizPro Software and its licensors. We grant you a limited, non-exclusive, non-transferable right to use the Service per these Terms. You retain ownership of your own content and data.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that the Service will be uninterrupted, error-free, or secure.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CALLVONIX AND WIZPRO SOFTWARE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS OR DATA. OUR TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE AMOUNTS YOU PAID FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE CLAIM.

You agree to indemnify and hold harmless Callvonix and WizPro Software from claims arising out of your use of the Service, your content, or your violation of these Terms or applicable law (including TCPA/SMS consent violations).

We may suspend or terminate the Service for non-payment, violation of these Terms or the Acceptable Use Policy, or to comply with law or protect the Service. You may terminate by cancelling your account. Upon termination, your right to use the Service ends and data may be deleted per our Privacy Policy.

These Terms are governed by the laws of the United States and the state in which WizPro Software is organized, without regard to conflict-of-laws rules. Disputes will be resolved in the courts located there, unless otherwise required by applicable law.

We may update these Terms from time to time. Continued use after changes take effect constitutes acceptance. We will update the “Last updated” date and, where appropriate, notify you.

WizPro Software — support@wizprosoftware.com.