Acceptable Use & Fair Use Policy

You may not use the Service to:

• Violate any law or regulation, or infringe others’ rights.
• Send unlawful, unsolicited, or bulk messages (spam), or make unlawful telemarketing or robocalls.
• Use auto-dialers, predictive dialers, broadcast/blasting, or send pre-recorded messages without all legally required consents.
• Transmit fraudulent, deceptive, harassing, threatening, or abusive content; phishing; or malware.
• Engage in traffic pumping, toll fraud, caller-ID spoofing for fraud, or international revenue-share fraud.
• Resell or share the Service, or operate a call center or messaging campaign on a single-line/Solo plan.
• Maintain continuous or always-on connections, or use the Service in a way that degrades the network.

• You must obtain prior express consent before texting recipients and honor opt-out requests (e.g., STOP).
• You are responsible for A2P 10DLC brand and campaign registration where required by US carriers.
• Prohibited content categories (e.g., illegal substances, certain financial/lending, hate, adult content) may be blocked by carriers and are not permitted.

You must comply with all calling-time, do-not-call, and call-recording consent laws (which in some jurisdictions require all-party consent). You are solely responsible for notifying participants when calls are recorded.

Plans marketed as “unlimited” are for normal individual business use and are subject to this Fair Use Policy. They are not intended for call centers, auto-dialing, broadcasting, continuous use, or resale.

• Fair-use allowance. Each Solo line includes up to 1,500 talk minutes and 750 texts per month for normal use, plus a guideline of up to 150 texts per day to deter spam.
• Beyond the allowance. Usage above the fair-use allowance is billed at our standard overage rate of $0.04 per minute and $0.04 per text (which also covers MMS). We do not cut off service for normal heavy use.
• Abuse. Patterns consistent with abuse — such as auto-dialing, bulk broadcasting, or usage far beyond the allowance — may be throttled, charged at overage rates, or suspended, and may require upgrading to a Business plan.

We may adjust fair-use allowances and overage rates with reasonable notice. Current rates are always shown on our pricing page and in your account.

We monitor for abuse and policy violations using automated and manual methods. We may, at our discretion and where appropriate with notice, throttle, apply overage charges, suspend, or terminate accounts that violate this AUP, and we will cooperate with law enforcement as required.

To report spam, fraud, or other abuse involving the Service, contact support@wizprosoftware.com.